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1. How do I go about getting an estimate from you?
Well, since you are here, we suggest you use our online “Contact Us” form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.
2. How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
3. What is a "proof?"
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our office or delivered to you in person. On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.
4. Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
5. Do I still need to approve a proof if I bring my work in on a disk?
It may seem like a proof wouldn't be needed in this case, but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
6. What are my payment options?
Our general payment procedures are as follows: 50% deposit of quoted project total is required to begin your project. The remaining 50% is due at completion. We accept all major credit cards, checks, and, of course, cash.